For NSO/SSOs

Package & Add-ons

• Preview Package/Addons
• Creating a package
• Creating an Add-on
• Package + Add on image tile
• Package pricing configuration

System & user access

• How to access OfficialsHQ (NSO/SSO)
• Password reset (NSO/SSO)
• Management Dashboard Widget (NSO/SSO)

Providers

• Endorsing a provider to your sport
• Approving a provider's safety assessment
• Rejecting/removing a Provider endorsement request
• I'm an SSO - can I endorse my providers
• I'm an SSO - can I see my providers

Coaches

• Setting the organisations a coach can register to
• Approving a coach to your organisation (NSO/SSO)

Booking - Setup

• Setting booking routing (Coach and Teacher delivered)
• Create/amend a booking checklist
• Using a booking checklist (NSO/SSO)

Enquiry management (Remote schools)

• Allocating an Enquiry to another sports organisation
• Converting an Enquiry to a Booking

Booking - Allocation/Package/Add-ons

• Allocate booking to an SSO or provider
• Change booking status (NSO/SSO)
• Add the actual cost of the booking (NSO/SSO)
• Change a package on a booking (NSO/SSO)
• Manage Add-ons (NSO/SSO)
• Timestamps (NSO/SSOs)

Booking - Session mgmt/Coach allocation

• The process - organising sessions/allocating coaches
• STEP 1: Creating session dates/times (NSO/SSO)
• Add a class (NSO/SSO)
• Manage already created sessions (NSO/SSO)
• STEP 2: Coach allocation Single or Bulk (NSO/SSO)
• How to tell if a coach has accepted a booking (NSO/SSO)

Reporting

• Reporting - Booking add-ons (NSO only)
• Reporting - Coaches (NSO & SSO)
• Reporting - Providers (NSO & SSO)
• Reporting - Bookings & Sessions (NSO & SSO)
• Reporting - Packages & Add-ons (ASC only)
• Reporting - Timestamp KPI's (NSO & SSO)

Release notes

• OfficialsHQ release - 03/02/2026
• OfficialsHQ Release - 22/10/2025
• OfficialsHQ Release - 23/09/2025
• Systems Release 3/03/2025
• Systems Release - 29/01/2025
• Systems Release - 13/12/2024

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Troubleshooting

• I can't see my bookings (NSO/SSO)